Job details for
Technical Support Representative

Technical Support Representative

Job Info

Category: Operations/Support
Company Description: Leading National Home builder
Salary: Highly Competitive, Depending on Experience
Position Type: Permanent
Location:
Job Number: 10669

Job Description

Description

The Technical Support Center (TSC) Support Technician will provide customer support to end users on technical problem resolution & request management as well as provision user access & equipment for our employees across the United States.

 

Primary Responsibilities:

  • Serves as generalist responsible for providing the majority of direct customer support, primarily through incoming phones, click-to-chat, & team case queues.
  • Provides primary troubleshooting support on mobile devices such as smartphones & tablets.
  • Ensures proper call categorization, triage, routing, & follow-up on cases leveraging IT Service Management principles.
  • Maintains knowledgebase documentation & trains end users on resolving common issues.
  • Ensures adherence to service level agreements for response, resolution, time to answer, & other commonly used metrics.
  • Troubleshoots issues working from existing knowledge databases & performs additional research as needed.
  • Orders, receives, configures, & repairs end user hardware including desktops & laptops. Backs up & migrates customer data.

Required Education:

  • Associate's degree in Computer Information Systems or equivalent experience required.
  • Microsoft system certifications or equivalent 1-3 years' client technical support required.

Required Experience:

  • Support proficiency with Windows 10 client OS.  
  • Experience providing support in a click-to-chat environment is a bonus.
  • Basic familiarity with Android, Apple iOS & Windows Mobile.
  • Experience working as part of a collaborative team.

Andiamo is an Equal Opportunity Employer

Andiamo provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Andiamo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.
Josh Schwartz

Josh Schwartz

Contract Recruiter & Account Manager

Contact Recruiter

josh.schwartz@andiamogo.com

Andiamo
17 State Street, 8th floor
New York, New York 10004

Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.

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