Job details for
Support Engineer

Support Engineer

Job Info

Category: Operations/Support
Company Description: Global Leader in Integration and Analytics Software
Salary: Highly Competitive, Depending on Experience
Position Type: Client Services
Location:
Job Number: 10617

Job Description

You will be focused on data access, data management, and database administration related cases, such as assisting customers with accessing data from various data sources, and with troubleshooting and optimizing data access, as well as with preparing data for analysis, and with the actual data analysis in Data Virtualization Studio client.

This includes:

  • Collecting all relevant information to fully understand customer issues to be able to troubleshoot, isolate, and resolve in a timely manner

  • Systematically analyzing Data Virtualization native log files and third-party log files to understand/describe chains of events

  • Setting up test environments to replicate customer environments and reproduce customer issues

  • Troubleshooting and assisting customers with accessing data from various data sources (e.g. relational databases, web services, …)

  • Assisting customers with optimizing data access performance, such as reviewing SQL queries and/or analyzing data transfer and suggesting improvements

  • Providing guidance and troubleshooting issues related to data analysis/visualization

  • When needed, analyzing network traffic to understand problems, using tools like Wireshark, Fiddler, and web browser debugging tools

  • Making use of the Data Virtualization product source code in case troubleshooting, such as looking up an error message in Java code to understand its context

  • Closely collaborating with team members in both local and remote support teams, as well as members of the Product Development and Product Management departments, in solving complex support cases

  • Mentoring and training less senior members of the team, e.g. by coaching them in case troubleshooting or by providing knowledge transfer/training sessions

  • Creating customer self-service content, e.g. in the form of knowledge base articles, community forum posts and videos.

 

Participating in side-projects aimed at improving our processes and tools, and the usability, supportability and quality of products being supported.

Andiamo is an Equal Opportunity Employer

Andiamo provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Andiamo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.
Alex Matsikoudis

Alex Matsikoudis

Technology Talent Acquisition Specialist

Contact Recruiter

alex.matsikoudis@andiamogo.com

Andiamo
17 State Street, 8th floor
New York, New York 10004

Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.

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