Company Description: Global Leader in Integration and Analytics Software
Salary: Highly Competitive, Depending on Experience
Position Type: Client Services
Job Number: 10617
You will be focused on data access, data management, and database administration related cases, such as assisting customers with accessing data from various data sources, and with troubleshooting and optimizing data access, as well as with preparing data for analysis, and with the actual data analysis in Data Virtualization Studio client.
Collecting all relevant information to fully understand customer issues to be able to troubleshoot, isolate, and resolve in a timely manner
Systematically analyzing Data Virtualization native log files and third-party log files to understand/describe chains of events
Setting up test environments to replicate customer environments and reproduce customer issues
Troubleshooting and assisting customers with accessing data from various data sources (e.g. relational databases, web services, …)
Assisting customers with optimizing data access performance, such as reviewing SQL queries and/or analyzing data transfer and suggesting improvements
Providing guidance and troubleshooting issues related to data analysis/visualization
When needed, analyzing network traffic to understand problems, using tools like Wireshark, Fiddler, and web browser debugging tools
Making use of the Data Virtualization product source code in case troubleshooting, such as looking up an error message in Java code to understand its context
Closely collaborating with team members in both local and remote support teams, as well as members of the Product Development and Product Management departments, in solving complex support cases
Mentoring and training less senior members of the team, e.g. by coaching them in case troubleshooting or by providing knowledge transfer/training sessions
Creating customer self-service content, e.g. in the form of knowledge base articles, community forum posts and videos.
Participating in side-projects aimed at improving our processes and tools, and the usability, supportability and quality of products being supported.
Andiamo provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Andiamo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.