Job details for
Senior Technical Program Manager

Senior Technical Program Manager

Job Info

Category: Project/Business Man.
Company Description: Enterprise Video Platform Company
Salary: Highly Competitive, Depending on Experience
Position Type: Permanent
Job Number: 10546

Job Description


As a Senior Technical Program Manager, you will take complete ownership of the integrations area through which 80% of our users access and experience our product. Our product integrates with an ever-growing number of systems to help our users take advantage of our powerful video platform with the tools they already use. You will own integrations with systems like:

  • Learning management systems and content management systems to be able to seamlessly allow managing and consuming video from those systems.
  • Video conferencing software like Zoom, BlueJeans, Skype for Business, to allow enterprises to automatically capture, convert and upload videos to a secure, searchable library.
  • Video capture hardware to make it easy to manage recording remotely, enable live streaming, simplify the publishing process for your recordings.
  • And many more including custom integrations built on our public APIs.

In this position you will be responsible for working with customers, integration partners, business stakeholders, and engineers to drive the best possible experience for our users. You will interface directly with our customers to understand their needs, work with partners and our engineering team to create solutions to those needs and drive projects through the entire lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. In this role, you're equally at home explaining your team's analyses and recommendations to stakeholders as you are discussing the technical trade-offs in product development with engineers.

Your Responsibilities:

  • Work with stakeholders and partner teams to identify feature requirements for new integrations and key enhancements to existing integrations.
  • Evaluate asks for new features to understand customer goals and business opportunity, use your creativity to generate a proposal that achieves those goals with feasible cost.
  • Own the end-to-end customer experience by writing clear functional specs to capture customer need, user experience, and cross-team dependencies with UX / Backend / Devops teams.
  • Construct detailed project plans with schedules, dependencies, risks and mitigations.  Use the plan to track progress and communicate status to upper management and project partners.
  • Become the expert within the engineering team that sales engineers and customer success reps rely upon to help land new major customers.
  • Drive the release process for updates in your area by keeping customer success, support, marketing, and business stakeholders advised, writing change notes, facilitating release including pushing the release publicly.
  • Draw upon your background as a developer to understand complex technical architecture, read APIs and code documentation, and author sample code to demonstrate system capabilities.
  • Technical coordination with strategic partners.
  • Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization.

About You

  • You are extremely detail oriented, using tools to ensure no detail slips through the cracks.
  • You naturally take ownership when you encounter a problem.
  • You are highly motivated to move quickly, but you insist on high standards and delivering great results. You are thoughtfully and positively critical of your own work and your peers work, always looking for ways to improve.
  • You are exceptionally well organized, allowing you to manage multiple large, complex projects simultaneously.
  • You are willing to roll up your sleeves as required, and derive solutions from data by writing your own analytics scripts and tools.
  • You identify blockers and seek mitigations.
  • You rally people to deliver important work on time.
  • You drive others to prioritize what’s important
  • You have a 4-year degree in Computer Science or a relevant field and 5+ years of experience

Andiamo is an Equal Opportunity Employer

Andiamo provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Andiamo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.
Brian Tesser

Brian Tesser

Technology Recruiter & Account Manager

Contact Recruiter

17 State Street, 8th floor
New York, New York 10004

Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.

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