Job details for
Head of Online Partnerships & Support

Head of Online Partnerships & Support

Job Info

Category: Project/Business Man.
Company Description: Media
Salary: Highly Competitive, Depending on Experience
Position Type: Permanent
Location:
Job Number: 10515

Job Description

Our client is a destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and precious life moments, directly from the mobile phone. Our client enables everyone to be a creator, and encourages users to share their passion and creative expression through their videos.

Job Description

As the Head of Online Partnerships & Support at our client, you will be responsible for managing our scaled creator management, community and support teams. This senior role will build a team focused on scaling our creator ecosystem through implementing operational rigor to identifying long tail talent, metrics to measure performance and health of the ecosystem as well as setting the strategy for creator acquisition opportunities. The person will also develop and manage our scaled comms to foster a robust and healthy creator & user community. With an eye toward, investing in and applying rigor around, our communication channels such as in-product support and social. The candidate will successfully design and execute creator services, programs and communication strategy through effective cross functional collaboration.

Responsibilities

1. Build and lead an effective scaled creator services team and measure against core KPIs
2. Develop our strategy for creator acquisition, creator programs, account management and community growth
3. Monitor the health of the ecosystem through regular reporting
4. Design and implement our creator education program and our communications strategy across different channels (help center, in app notifs, email, social etc)
5. Develop pop up creator events to increase creator acquisitions and drive brand awareness of our client across the creator community
6. Coordinate with Beijing teams to implement operational efficiencies and drive local solutions

Requirements

1. 5+ years in a leadership role at a top consumer facing platform / product
2. Strong people manager with experience designing customer facing support teams
3. Experience building out effective comms channels
4. Strong operational experience and establishing efficiencies

Preferred Qualifications:

1. Experience managing online communities
2. Experience building processes and teams from ground up
3. Ability to navigate complex organizations and operate within ambiguity

Andiamo is an Equal Opportunity Employer

Andiamo provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Andiamo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.
Andrew Bolisay

Andrew Bolisay

Technology Talent Acquisition Specialist

Contact Recruiter

Andrew.Bolisay@AndiamoGo.com

Andiamo
17 State Street, 8th floor
New York, New York 10004

Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.

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