Job details for
Technical Support Technician

Technical Support Technician

Job Info

Category: Operations/Support
Company Description: American Supermarket Chain
Salary: Highly Competitive, Depending on Experience
Position Type: Contract
Location:
Job Number: 10419

Job Description

Andiamo is searching for a Technical Support Engineer for a contract with potential to hire position for a prominent company in Scottsdale, AZ.  We are looking for individuals who have a passion for technology, customer focused personality and analytical troubleshooting skills for this direct hire position.   As a Technical Support Engineer, you will provide first-level hardware, network, and software support for both internal and remote employees. 

Qualified candidates will have prior experience performing the following areas/functions:

  • Basic Active Directory experience and/or understanding (Group Policy).
  • Remote diagnostic and troubleshooting of all MS Office or Windows issues.
  • Anti-virus control and remediation of infected systems.
  • Desktop imaging and hardware support on desktops, laptops, mobile devices
  • Network troubleshooting, including VPN setup and circuit monitoring/management.
  • Interprets, evaluates, and resolves complex problems associated with various company software systems.
  • Logs/documents all incidents and user contact in a problem tracking system
  • Answers incoming telephone calls, monitors incident queue, and reviews group email while providing immediate solutions whenever possible
  • Following defined escalation procedures to log and escalate issues
  • Places service calls to outside vendors; monitor and track the call until issue is resolved
  • Follows-up with Team Members to make sure their problem/request is resolved
  • Keeps management and users updated with changes in the status of key systems
  • Stays informed and current with all procedures for systems and equipment

Personality Traits Desired:

  • Maintain high levels of integrity and dependability
  • Maintain a focus on results, quality and customer satisfaction
  • Works well in a team environment and effectively manage work activities
  • Project a professional demeanor and appearance
  • Be extremely flexible and adaptable; includes weekend and off-hours support
  • Demonstrates the ability to function and stay focused in a constant pressure, fast growing and ever-changing organization
  • Reliable and dependable with strong initiative

****FLEXIBILITY with regards to shift is REQUIRED********

Qualified candidates, APPLY TODAY!

 

Andiamo is an Equal Opportunity Employer

Andiamo provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Andiamo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.
Stephanie Long

Stephanie Long

Technology Talent Acquisition Specialist, Women Impact Technology Division

Contact Recruiter

stephanie.long@andiamogo.com

Andiamo
17 State Street, 8th floor
New York, New York 10004

Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.

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