Job details for
Sr Lifecycle Operations Engineer

Sr Lifecycle Operations Engineer

Job Info

Category: Operations/Support, Software Engineering
Company Description: General Electric's DIgital Wing
Salary: Highly Competitive, Depending on Experience
Position Type: Permanent
Job Number: 9888

Job Description

    About Us:
    We are the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, we deliver better outcomes for global customers by speaking the language of industry.
    We offer a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    Role Summary:
    The Digital Operation Center (DOC) Engineer will lead technical issues using FIVE pillars: Incident Management, Problem Management, Knowledge Management, Change Management and Proactive Monitoring. In this role the successful candidate must be able to work in a high pressure, heavily matrixed organization of system, infrastructure, and operations support staff to deliver highly available systems and services globally to We Businesses

    Essential Responsibilities:
    End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution:
  • Well versed in Problem Management process, tools, incident trends analysis towards the operational excellence
  • Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents
  • Maintain control, ownership and operational authority of an outage triage during high pressure situations
  • Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration
  • Provide timely and concise updates to incident records and incident
  • Ensure timely engagement of essential technical support teams/personnel
  • Provide updates and escalate to various levels of management according to process
  • Compose outage notifications and ensure content is complete, clear, concise and relevant to the audience
  • Maintain operational process consistency across IT technologies
  • Perform ITIL analysis and apply ITIL best practices


    Basic Qualifications:

  • Bachelor’s Degree in Information Systems and a minimum 5 years of experience in IT Infrastructure support
  • Minimum 5 years of Networking (WAN/LAN) experience or
    minimum 5 years of Compute experience
  • Minimum 5 years with automation tools, such as Chef and Sensu

    Eligibility Requirements:

  • Legal authorization to work in the US is required. We may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.

    Desired Characteristics:
  • Experience as an incident manager for the enterprise infrastructure
  • Working knowledge of ITIL or structured incident management and infrastructure support processes
  • Strong oral and written communication skills; comfortable with communicating and presenting at all levels, including senior leadership
  • Broad understanding of IT Infrastructure; experience as an infrastructure support technical resource

Andiamo is an Equal Opportunity Employer

Andiamo provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Andiamo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

All qualified candidates are encouraged to apply by submitting their resume as an MS word document including a cover letter with a summary of relevant qualifications, highlighting clearly any special or relevant experience.
Adriana Abadi

Adriana Abadi

Executive Recruiting Specialist

Contact Recruiter

17 State Street, 8th floor
New York, New York 10004

Please Note: All inquiries will be treated with the utmost confidentiality. Your resume will not be submitted to any client company without your prior knowledge and consent.

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